Privacy policy

Privacy Policy (Basic Policy on the Protection of Personal Information)

At XCUBE, we handle a large amount of personal information from customers and employees in the course of our business operations. Based on our Facility Code of Ethics, we have established this policy to build a personal information management system and ensure responsible handling of such information.

1. Personal Information, Personal Data

Personal information refers to information about a living individual that falls under any of the following categories:

1. Information that can identify a specific individual by name, address, date of birth, gender, occupation, telephone number, email address, facial photograph, etc.
2. Information that cannot identify a specific individual on its own but can do so easily when collated with other information.
3. Information that includes personal identification codes as defined in Article 2, Paragraph 2 of the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”).
4. Information that constitutes part of a personal information database, etc. (as defined in Article 2, Paragraph 4 of the Personal Information Protection Act), which is referred to as "personal data".

2. Acquisition and Purpose of Personal Information Usage

XCUBE will lawfully and appropriately acquire and use customers’ personal information within the scope necessary to achieve the purposes listed below.

Purposes of Personal Information usage by XCUBE:

1. To provide services and products related to the management and contracted operation of video amusement facilities
2. To report results and related information to those who participate in surveys, events, or similar activities
3. To obtain information at the time of membership registration and use
4. To respond to inquiries submitted via our website
5. To provide information regarding various campaigns, events, and related business activities via telephone, mail, email, or apps
6. To provide services tailored to usage frequency and conditions
7. To contact customers regarding lost items, emergencies, or other individual inquiries
8. To deliver external advertisements via apps or websites for members
9. To aid in the planning, development, provision, maintenance, and improvement of products and services
10. To carry out various administrative tasks necessary for business operations

3. Provision to Third Parties

XCUBE will not provide personal information to third parties except in the following cases:

1. When prior consent has been obtained from the individual
2. When the information is provided in a form that does not identify the individual
3. When personal data is provided in connection with a business succession due to a merger or other reasons

4. Management of Personal Information

XCUBE strives to maintain security in its website and systems to prevent unauthorized access, leakage, loss, or damage of personal information.

We conclude confidentiality agreements with contractors that include confidentiality clauses, and we make every effort to ensure proper handling and protection of customers’ personal information, preventing leakage, re-disclosure to third parties, or use beyond the purposes stated in Section 2.

5. Disposal of Personal Information

When personal information is no longer necessary for its intended purpose, XCUBE will delete or dispose of it using necessary and appropriate methods to prevent external leakage or other risks, and only to the extent required for business execution.

6. Disclosure, Correction, and Deletion of Personal Information

XCUBE will promptly respond, within the limits of applicable laws, to requests from customers regarding the disclosure, correction, or suspension of their personal information usage.

7. Contact for Inquiries about Personal Information

If you have any questions regarding the above, please contact us at:

XCUBE Personal Information Inquiry Desk

〒430-0933
Third floor Kajimachi Plaza, 1-2 Kajimachi, Chuo-ku, Hamamatsu-shi, Shizuoka-ken, Japan

Tel：053-488-7666

8. About SSL

Our website uses SSL (Secure Sockets Layer), a security function that automatically encrypts information transmitted over the internet during form submissions.

9. About Cookies

• ･ Certain pages on XCUBE’s website use cookies to make our services more convenient for customers. You can disable cookies in your browser settings, but please note that doing so may prevent you from using some or all of the services on our website.
• ･ XCUBE may use cookies in the following cases:

1. To modify or update website content
2. To provide customized services to individual users
3. To understand customer interests, needs, and usage patterns
4. To deliver effective advertising on our website

10. Disclaimer

1. If you register an ID and password for use of XCUBE’s website, please manage them carefully. XCUBE assumes no responsibility for damages resulting from unauthorized use. If false information or another person’s information is registered, XCUBE may suspend the use of the relevant ID and password.
2. XCUBE is not responsible for the protection or handling of personal information on any third-party websites linked from our website.

11. Changes and Notifications to This Policy

XCUBE may change the contents of this policy without prior notice when necessary. Any changes to the Privacy Policy will be announced on this website.